Please read our Conditions of Service carefully. If you have any questions, contact us at (540) 870‑5645 or email [email protected].
Professional Cleaning Technicians (hereafter referred to as Providers) scheduled by Professional Edge Cleaning (PEC) are vetted, independent contractors; they are not employees of PEC.
Providers registered with PEC are licensed, insured, have passed background and reference checks, and completed an in‑person interview. As a result, PEC Clients have skilled, trustworthy cleaning professionals who will take great care with the Client’s home and belongings. In the unlikely event of a conflict between the Client and the Provider, PEC will facilitate resolution between them.
PEC respectfully asks that you, as a PEC Client, review and respect the following Conditions of Service. By agreeing to use our Services, you agree to be bound by all conditions stated herein.
General Conditions
- Clients Should Pick Up Items Prior to Their Booking. PEC requests that toys, clothes, and similar items be put away or stacked out of the way and trash placed in receptacles. Such tasks fall under maid service and are outside standard cleaning. Maid‑service tasks can be provided upon special request for an additional cost.
- Providers Should Work Without Interference. Providers aim to deliver quality results within the expected time. Distractions slow progress and may prevent completion. If Clients are on‑site, please remain in a separate area. Providers cannot assume liability for the safety of children or pets; children should be kept clear and pets secured.
- Providers Assume No Liability for Items Damaged Prior to Service or Not Properly Secured. All surfaces are assumed to be sealed and ready for common cleansers. Clients should ensure heavy pictures, floating shelves, and valuable curios are secured or removed.
- Providers Do Not Move Heavy Furniture (20 lb +). To avoid injury, Providers will not generally move stationary furniture. Contact PEC if cleaning behind heavy furniture is required.
- Providers Do Not Wash Dishes. Dishwashing is a maid‑service task. Dishes left in the sink or on counters will be moved for cleaning and returned. Contact PEC to add dishwashing to your booking.
- Providers Can Change Linens Upon Request. Place fresh linens on the bed and notify PEC if you would like this service added.
- Providers Dry‑Dust Blinds. Hand‑cleaning blinds is available for an additional charge when the blinds’ condition allows. Providers will advise PEC if cleaning may cause damage.
- Providers Can Clean Behind the Refrigerator. Clients must ensure the appliance can be moved safely without damage. Contact PEC to add this task.
- Providers Are Not Certified to Remove Human, Animal, or Hazardous Waste. For safety and insurance reasons, such waste removal is excluded.
- Clients Should Direct Questions and Concerns to PEC. Cleaning‑related feedback can be given to Providers; scheduling and pricing issues should be addressed to PEC.
- Clients May Not Solicit Providers for Hire. During service with PEC and for one year thereafter, Clients agree not to hire Providers directly. Breach of this provision incurs liquidated damages of $5,000.
Pricing Parameters
- PEC Uses Flat‑Rate Pricing Based on Industry Standards. Estimates assume average property condition and standard square footage, room count, and extras. PEC or the Client may request an on‑site pre‑visit to refine the estimate.
- Heavy‑Duty Extras May Be Required. If the property has not been professionally cleaned in the past 30 days or has excessive buildup, clutter, or knickknacks, a Heavy‑Duty extra must be added. If additional time is still required at service, PEC will consult with the Client to approve extra time or adjust tasks. Hourly priority bookings are also available.
- Recurring Prices May Adjust Over Time. To maintain quality and fair Provider compensation, PEC may adjust recurring‑service prices if market conditions or job parameters change. Clients will be consulted in advance.
Booking Changes & Cancellations
- Make Booking Changes by 12 PM the Day Prior to Service. Update your work order via the PEC portal or by phone, text, or email.
- Changes to the Work Order. Two‑ and one‑day reminders are sent before service. Adjust access details, special‑attention areas, extras, or exclusions as needed.
- Rescheduling or Cancelling After 12 PM the Day Prior. Cancellations or reschedules after this cutoff may incur a $50 fee.
- Ensure Provider Access. If the Provider cannot access the property within 30 minutes of arrival, the booking will be rescheduled and a $50 fee may be charged.
Client Satisfaction & Inspections
- The Client Determines the Quality of Service Results. Share expectations with PEC, inspect work promptly, and request re‑cleans as outlined below.
- Providers Prefer to Address Re‑Cleans On‑Site. Please inspect toward job completion so Providers can correct issues immediately.
- Request a Re‑Clean by 12 PM the Day After Service. Re‑cleans reported after this time may incur a minimum $50 fee.
- Re‑Cleans Must Occur Within Two Days of Job Completion. If inaccessible during the Provider’s available window, the opportunity may be forfeited or subject to additional fees.
- PEC Does Not Offer Refunds. Re‑clean guidelines ensure satisfaction without monetary refunds.
Workplace Safety
- Report Illness by 7:00 AM on the Day of Service. Notify PEC promptly so precautions can be taken or the booking rescheduled.
- Providers Must Feel Safe. If a Provider perceives danger due to Client actions, guests, or uncontrollable factors, they may leave; the Client may still be liable for the full cost.
- Maintain Proper Temperature and Ventilation. Follow OSHA guidelines (68‑76 °F, 20‑60 % humidity) and ensure adequate ventilation during cleaning.