Terms of Service

Cleaners registered with Professional Edge Cleaning (PEC) are Independent Contractors and NOT employees of PEC. Contractors are licensed, insured, and bonded and, in the unlikely event of property damage or loss, are responsible for restitution. All contractors also undergo a full background check and drug screening to ensure the safety of PEC clients and their home and belongings.

PEC strives to offer our clients the best value for their cleaning dollar while, in turn, offering our Contractors above-average pay. To do so, PEC respectfully asks that every client review and respect the following terms of service below. By agreeing to use our services, you agree to be bound by all terms and conditions, as stated throughout this notice.

I. General Terms

• Cleaners assume no liability for damage or loss of items not properly secured or damaged before their cleaning. Heavy pictures hanging from thumbtacks, and floating shelves, etc. fall into this category. Curio or knick-knack items of extreme value (monetary or sentimental) should be stored in a case behind glass or dusted & cleaned by the owner. All surfaces (i.e., Marble, Granite, hardwood floors, etc.) are assumed to be properly sealed and ready to clean without causing harm when common cleansers are used.
• Cleaners do not move heavy furniture (20 lbs. or over). To avoid injury, cleaners will not generally move heavy (stationary) furniture. If you need assistance with cleaning behind heavy furniture, please contact the PEC office to discuss.
• Cleaners do not wash dishes. Washing dishes is a maid service task and generally outside of our interior cleaning packages. If there are dishes left on the counter or sink, cleaners will likely move them to clean the area and then move them back to where they were. If you would like to discuss adding this service to your booking, please contact the PEC office to discuss this.
• Linens can be changed upon request. Cleaners can change bed linens if requested. If you would like this service, please notify the PEC office and put out fresh linens on the applicable bed(s). There is no extra charge for this service.
• Blind cleaning depends on the service. For DEEP and MOVING packages, cleaners can hand-clean (wipe down) blinds. However, if cleaners decide that doing so would damage the blinds because of the type of blinds they are or their condition, they will notify the office who, in turn, will call the client to discuss. For the MAINTENANCE package, cleaners dry dust blinds. If the client would like blinds hand-cleaned, there is an additional charge of $10 per blind.
• Cleaners should work without interference. Cleaners aim to provide quality cleaning results while staying within the expected duration. If you are at the home/office during the cleaning, the cleaners would appreciate you staying in a separate area so that they can focus on their cleaning. Also, every effort is made to work safely and cautiously, but cleaners cannot assume liability for the safety of others while cleaning. This includes children and pets.
• Please provide advance notice of changes or special requests for bookings. Cleaners are happy to adjust their cleaning routine and pay attention to special requests. However, PEC asks that you call the office 24 hrs in advance to assure that the cleaner(s) will be able to accommodate your special request(s) without impacting other clients’ needs for arrival times, etc.
• DEEP and MOVING packages can include sweeping behind the refrigerator. If you would like the cleaning team to add this task, please make sure the refrigerator can be moved. If there is a risk that doing so would damage the floor or refrigerator, please notify our office to make a note for the cleaning team to skip this task.
• Cleaners are not certified to remove human, animal, or hazardous waste. Due to insurance and safety restrictions, cleaners are not certified to remove any animal or human waste, bodily fluids, construction, or hazardous materials.
• Questions and concerns should be directed to the PEC office, not cleaners. If you have any questions or concerns about the cleaning while you are there, please call the PEC office, and we’ll work with the cleaning team lead to get it resolved.
• Clients may not solicit cleaners for hire. When entering into an agreement for services with PEC, clients agree not to solicit for hire, outside of PEC, any cleaners providing services. If PEC determines that a client has solicited cleaners referred to the client, PEC may ask the client to pay a sizable referral fee. Also, the cleaner(s) may be terminated immediately from their registration with PEC as they will also be in breach of their non-solicitation agreement.

II. Pricing Parameters

The PEC price and duration estimates are based on the cost of an average home/office of each size/type and information the client has shared with us. If cleaners – upon entering a client’s home/office – find that the home/office is not with the averages (for example, larger or smaller square footage, more or less soiled or cluttered then expected), PEC reserves the right to work with the cleaner and the client to adjust the pricing accordingly.

If the team lead suggests it will take longer to provide quality results, the PEC office staff will call you immediately to discuss this. While this rarely happens, in such cases, clients can choose to reduce the number of areas or items to be cleaned or pay for the additional time.

The following can help ensure that cleaners can adequately clean and keep within the expected duration.
Please pick up items before your cleaning. Picking up and putting away toys, clothes, etc. is a maid service task and, while maybe provided upon special request at an additional cost, are generally outside of our interior cleaning packages. PEC requests that all such items be put away or stacked out of the way.

Please reduce cleaner distraction. If cleaners are subject to distractions that affect their ability to work in their usual fashion or speed, this can make it difficult for them to complete their work within the expected duration.

III. Cancellations And Rescheduling Bookings

Because PEC reserves a time, especially for each client, clients are asked to please make any schedule changes by 5:00 pm the day before service to avoid incurring a $50 fee.

If a client must cancel or reschedule service after 5:00 pm, but do so before 7:30 am the day of service, they will incur a $50 fee but can apply this to their next scheduled service.

If cleaners arrive at a client’s home and are unable to access it — due to reasons such as the client not being home or the access code not working, or the client becoming ill such that cleaners should not enter the home — the client will incur a travel time fee equivalent to 1 hour of the cleaner(s) time. This fee could range from $35 – $80, depending on the job package and number of cleaners scheduled.

IV. Satisfaction Guarantee

Client satisfaction is guaranteed. While our Agency and Contractors generally do not offer refunds on services that have been provided, the PEC office will work with the client and cleaner(s) to determine when/if a refund is warranted. In most cases, cleaners are willing to return & re-clean any areas of concern, free of charge, if they are reported to us within 24 hours of our cleaning. If they are reported to the PEC office after 24 hrs. of the cleaning, a charge may apply.

Ideally, the client is available to inspect the work. Each team has a “team lead” who should ensure all tasks are completed, including those the client requests attention on. However, because cleaners are human, there may be times – especially on a first cleaning or a “one-time” cleaning (e.g., move-in/move-out cleaning) — when tasks are not completed in line with a client’s expectations. To reduce the risk of this happening, PEC respectfully asks that you coordinate with our office staff to ensure you can inspect the team’s work. If there is anything you want them to touch-up, the best time to do it is while they are already there.

When a client is unable to inspect the work. With regularly-scheduled maintenance cleanings, as cleaners become more accustomed to the home and client expectations, such inspection by the client is unnecessary. Also, sometimes clients are not able to inspect work while the cleaners are still there. In such cases, if you find tasks that are missed or need to be re-cleaned, please contact our office within 24 hrs. of your cleaning to discuss how you would like to resolve the matter. For example, if the tasks are minimal, you may decide to put a note on the work order for the next cleaning. If, however, several tasks were missed or not completed to your expectations, you may request the cleaners to come back to address those items.

V. Workplace Safety

Your home or office is a cleaner’s workplace.

Please contact the office by 7:30 am if you or anyone in your family is sick or has a contagious illness. That way, cleaners can either take precautions or work with PEC and the client to reschedule the job. Cleaners will not come into your home/office if they know that they are ill with anything contagious.

Cleaners should not be concerned about their personal safety. If for any reason a cleaner feels that their safety is in danger enough to leave the job site, due to actions by the client, guests of the clients or others at the job site, PEC will investigate the matter; the client may remain liable for the full cost of the job.
Please make certain areas being cleaned are well ventilated. In doing so, cleaners can avoid working with strong chemicals in poorly ventilated rooms.

Please maintain a proper temperature in the home/office. OSHA recommends temperature control in the range of 68-76°F and humidity control in the range of 20%-60%.

Cleaners may take rest periods. Every cleaner is entitled to 10 minutes of rest time per every four (4) hours or significant fraction thereof. This is paid time.